Flexible Customer Operations Support for Every Stage of Growth.

Every business has a different customer volume, schedule and workflow. Choose a starting level, and we'll build the final scope around your needs.

Essential Support

Starting at $800/month

Best for: Owner-operated businesses that need reliable support without fixed daily coverage.

Email and message support
Lead and CRM updates
Scheduling assistance
Estimate follow-ups
Responses within the agreed service window
No fixed daily schedule
Monday through Friday
Monthly activity summary
Defined monthly volume

Start With Essential

Extended Support

Starting at $1,200/month

Best for: Growing businesses that need more consistent weekday availability and faster customer follow-up.

Everything in Essential Support
Defined weekday availability
Higher message volume
Lead qualification
Sales follow-up
Invoicing and payment reminders
Priority response handling
More frequent CRM updates
Enhanced activity reporting

Choose Extended Support

Dedicated Operations

Starting at $1,600/month

Best for: Businesses that need BR Outsourcing to operate as an integrated extension of their team.

Everything in Extended Support
Broader weekday coverage
Higher communication volume
Advanced pipeline management
Process documentation
Internal team coordination
Customized reporting
Regular operations meetings
Priority support

Build a Dedicated Plan

Disclaimer: Final pricing depends on customer volume, required availability, communication channels, responsibilities, systems, complexity and weekend coverage. Each engagement includes a clearly defined scope of work.

Disclaimer: Weekend coverage, phone support, additional brands, high message volumes and extended hours may require a customized plan.

BR Outsourcing vs. Hiring Another Local Employee

BR Outsourcing

Flexible monthly service
No employee benefits or payroll administration
No recruitment process
Multilingual support
Defined scope
Faster onboarding
Scalable service level

Local employee

Salary and payroll expenses
Benefits and employment costs
Recruiting and onboarding
Fixed working structure
Management responsibility
Additional equipment and software costs

Disclaimer: This comparison is general and does not represent legal, employment, tax or financial advice. Costs vary by state, role and company.

Frequently Asked Questions

Is BR Outsourcing a call center?: No. We provide personalized Customer Operations support based on each client's workflow, services, policies and brand voice.
Will I have a dedicated person?: The level of dedicated availability depends on your selected plan and scope. Essential Support does not include fixed daily coverage. Extended and Dedicated plans include defined availability.
Can you answer customers in Spanish or Portuguese?: Yes. BR Outsourcing provides support in English, Portuguese and Spanish.
Can you manage phone calls?: Phone support may be available as part of a customized plan. Standard packages primarily focus on digital channels such as email, text messaging and WhatsApp.
Do you work weekends?: Weekend coverage is available as an add-on or customized service. Availability must be defined in the agreement.
Can you close sales for my business?: We can qualify leads, follow approved sales processes, answer approved questions and follow up on estimates. Final technical recommendations, custom pricing and decisions outside the approved process are escalated to the business owner.
Do I need a CRM?: No. We can work with your existing systems or help organize a simple process appropriate for your business.
How quickly can we start?: Most clients can begin onboarding after the scope, systems, policies and access requirements have been confirmed.
Is there a long-term contract?: Contract terms are defined in each proposal. Please ask us about the terms that would apply to your engagement.
How is customer information protected?: Access is limited to the systems and information required for the contracted service. Specific security, privacy and confidentiality responsibilities are defined during onboarding.

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